Before install day, jot down everything in your home that uses Wi-Fi so nothing gets left behind. Your technician will help you get your first devices online.
TVs, streaming sticks and set-top boxes.
Video doorbells, security cameras and alarm panels.
Speakers, displays, thermostats and smart-home hubs.
Everything you carry from room to room.
Consoles and gaming PCs need a connection for updates, downloads and online play.
For the smoothest play, plug your console into your eero with an Ethernet cable.
Most installs take 45 minutes to two hours. Your technician will walk through the plan with you, choose the best route for your fiber line, and connect it from the street to your home. Inside, they'll set up your eero in the spot that gives you the best coverage, then test everything with you before they leave.
Have these ready:
No contracts and no surprise fees. Dobson Fiber has four monthly billing cycles, and you're placed in one based on your installation date. Service is billed in advance.
Your first bill covers the days from your installation to the start of your billing cycle, plus your first full month, so it will be a little higher than your regular bill. Your account number is printed on it. You'll need it to set up your online account.
Fiber brings blazing speed to your door. These simple tips help that speed reach every room, over Wi-Fi and wired connections alike.
Wi-Fi signals spread out and down, so place your eero on a shelf or tabletop, a few feet off the floor. Avoid the floor, closets and enclosed cabinets.
Larger homes, multiple floors and backyard spaces may need more than one eero. An extra eero works with your main one as a single mesh network. Place it about halfway between your main eero and the weak spot. Call 855.5.DOBSON to add one.
See which devices are connected, restart your network, and spot weak areas. If something feels slow, run the Dobson Fiber speed test or call our 24/7 tech support.
Put your eero near the middle of your home and close to where you use the internet most, out in the open rather than tucked behind a TV or in a corner.
Keep your eero away from microwaves, refrigerators, cordless phones and baby monitors. Thick walls, metal, mirrors and fish tanks can block the signal too.
For the fastest, steadiest connection, plug game consoles, smart TVs and desktop computers into your eero with an Ethernet cable. Cat 6 or newer cables get the most out of multi-gig plans.
Fiber gives you fast, symmetrical speeds with no data caps, so you can download, stream and play as much as you want. These tips help you turn all that speed into lower ping and smoother matches.
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