When your employees get interrupted by an IT issue, productivity plummets. They want – and deserve – a fast and reliable resource to resolve their technical issues, no matter how big or small their problem is. At Dobson, we provide your employees with unlimited direct access to our team of IT experts as part of our Managed IT solution.
With Dobson’s Desktop & User Care, your employees can create service tickets by directly calling into our IT Help Desk or by sending in a support ticket via email. Our team works with your employees to resolve their issues promptly, getting them back to work quickly. No IT issue is too small – we resolve everything from problems with Microsoft Office to password resets to printer issues. Most issues can be resolved remotely, but when necessary, we send a technician on-site. When mission-critical IT goes down, we are there to get you back online as quickly as possible.
In addition, our team preforms remote preventative maintenance on desktops and laptops such as anti-virus updates, deleting temporary files, and scanning/removal of spyware. Our goal is to ensure the health of your workstations by making sure they are secure, patched and running at optimum efficiency. This translates to happier, productive employees and a boost to your bottom line.
Connectivity is a business strategy. Dobson can help. Call us at 855.5.DOBSON, or click the link to get started.