04 Sep Customer Stories: Lyle Whitworth: Allstate Insurance
As a Personal Financial Representative in Poteau, Oklahoma, Lyle Whitworth knows many local families. He and his team understand the people in the Poteau area and strive to provide customers with an outstanding service level. This goal is one of the many reasons the staff at Lyle Whitworth: Allstate Insurance trust Dobson Technologies.
Helping families protect the important things, such as their home or car, carries with it great responsibility. Lyle and his team also help families achieve their retirement and financial goals, a business that relies heavily on superior voice and data network connections.
Jessica Downing, Risk Manager at Lyle Whitworth: Allstate Insurance, explained how crucial connectivity has been for their business: “Our office made the switch to Dobson around two years ago, and we couldn’t be happier! In our line of work, we are solely dependent on our internet service so we can do our jobs. Our clients depend on us to protect their assets, so we trust Dobson for our internet and our phones, and we aren’t disappointed!”
While some businesses suffer frequent internet trouble, that has not been the case since they switched to fiber. “There has been little to no issues with Dobson! When we opened another office in McAlester, Dobson is who we called.” Jessica said. “They were there in no time getting everything hooked up and making sure we were connected.”
On those rare occasions where technical support is needed, the staff at Lyle Whitworth: Allstate Insurance has learned the value of having access to Oklahoma-based representatives. “They have excellent customer service and tech team that is always more than willing to help get your questions or issues resolved quickly. I called the tech department just this morning,” Jessica remembered. “I told them that I needed a name changed on a phone line in one of our offices, and within an hour of the ticket being submitted, I received a call confirming the changes and verifying that it was visibly successful on my end. We 100% recommend Dobson if you want fast, reliable internet and amazing customer service.”