Manage IT your way.
Managed IT Services
IT solutions that work for you.
Dobson Technologies’ Managed IT Services solves the technical challenges that small and medium-sized businesses face today. We work with you and your business to determine your specific goals and objectives, becoming your strategic IT partner and consultant. By outsourcing your standard IT tasks to Dobson Technologies, you can increase efficiencies, maximize security and eliminate IT headaches for good.
Managed IT Features
From vendor management to 24/7 technical support, Dobson is your end-to-end IT department. Our customizable solution includes a wide range of IT support services, optional cloud services and dedicated account management all for a fixed monthly fee.
IT Support Services
As part of our Managed IT solution, Dobson provides network & server support, desktop & user support, and IT security services. We prevent downtime by proactively monitoring your hardware and by performing preventative maintenance services like anti-virus updates and system patches. Dobson provides 24/7/365 remote and onsite technical support for you and your staff so they have immediate access to help when they need it. In addition, Dobson performs proactive security services like web filtering, firewalls, spam filtering and email protection.
In addition to IT Support Services, Dobson can provide data protection, hosted infrastructure and hosted email services. We prevent data loss by implementing a comprehensive, regulatory compliant cloud backup and recovery plan that fits the needs of your business. Our hosted infrastructure and email solutions eliminate the need to invest in expensive hardware by moving them to the cloud. Our cloud services empower your employees to access files, applications and email anytime, anywhere.
Dedicated Account Management
When Dobson Technologies manages your IT, you will be assigned a Client Adviser who is your dedicated account manager. Client Advisers are experienced IT professionals who manage your IT vendor relationships and assist with the management of your business’ hardware. They are responsible for aligning your IT needs with your business goals. Your Adviser fulfills a variety of duties including but not limited to:
- Quarterly Business Reviews
- Project Planning
- Procurement Assistance
- Complete Lifecycle Management
- Platform/Software Recommendations & Configuration Support
- Warranty/Vendor Agreement Tracking & Management
Managed Services Pricing: Flat-Rate IT
You can easily budget your monthly IT expenditures with our flat-rate managed IT solution. Our solution is a preventative, all-inclusive approach to IT management. Instead of paying to fix IT issues after they’ve occurred, you pay to prevent them. We proactively monitor and maintain your technology to keep your IT infrastructure up and running, provide 24/7 support and prevent downtime. With a monthly flat-rate fee, you can budget your monthly IT costs in advance. It’s a fixed cost to your business with no hidden or unexpected fees.
Customized Solutions: The Dobson Approach
You know the challenges facing your business and you need a provider who can identify a solution. When you partner with Dobson, we help you understand your IT problems by creating a blueprint of your entire IT infrastructure and compose a customized, comprehensive plan to strengthen weak points. We develop Service Level Agreements tailored to your support needs and budget. Depending on your current IT situation, we can act as your full-fledged IT department or provide supplemental IT support to your current internal IT staff.
Managed IT Benefits and Results
- Prevent Downtime. When your technology is not working, productivity comes to a halt. With Dobson, our proactive services prevent downtime, translating to increased employee productivity and increased profits.
- Access to the Experts. When you partner with Dobson, you have access to our fully-staffed virtual IT department. Our employees have 200+ years in combined IT experience and are trained and certified in a variety of IT technologies. You gain the ability to leverage enterprise-level resources, strategies and efficiencies at a price built for small businesses.
- Focus on Growth. Dobson enables you to focus on your core competencies by offering you ours. IT is our business – leverage our expertise so you can focus on your clients, your business and your bottom line.
- Predict your Budget. With flat-rate IT, you have a fixed and predictable cost for your business. Capital expenditures can be budgeted for when it is time to replace outdated technologies.
- Mitigate your Risk. Reduce your risk of exposure and data loss. We have the appropriate security measures in place to ensure your business is protected and operating when it matters most. Our solutions are high-performance, reliable and secure.