Desktop & User Care

24/7 IT Help Desk Support for your Staff.

When your employees get interrupted by an IT issue, productivity plummets. They want – and deserve – a fast and reliable resource to resolve their technical issues, no matter how big or small their problem is. At Dobson, we provide your employees with unlimited direct access to our team of IT experts as part of our Managed IT solution.

With Dobson’s Desktop & User Care, your employees can create service tickets by directly calling into our IT Help Desk or by sending in a support ticket via email. Our team works with your employees to resolve their issues promptly, getting them back to work quickly. No IT issue is too small – we resolve everything from problems with Microsoft Office to password resets to printer issues.  Most issues can be resolved remotely, but when necessary, we send a technician on-site.  When mission-critical IT goes down, we are there to get you back online as quickly as possible.

In addition, our team preforms remote preventative maintenance on desktops and laptops such as anti-virus updates, deleting temporary files, and scanning/removal of spyware.  Our goal is to ensure the health of your workstations by making sure they are secure, patched and running at optimum efficiency. This translates to happier, productive employees and a boost to your bottom line.

Key Features

  • 24/7/365 Unlimited Help Desk Support for your Employees
  • Unlimited Phone, Remote or On-Site Support
  • Anti-Virus & Spyware Monitoring and Removal
  • Desktop/Laptop Monitoring and Scheduled Preventative Maintenance
  • Remote, Automatic Deployment of Software Applications
  • Hardware Tracking & Management – Serial Numbers, License Expirations, Warranties, and more
  • Detailed Inventory Reports & Configurations

Advantages & Benefits

  • Unlimited Access to Enterprise-Level IT Support – Get peace of mind knowing your employees’ have direct access to the experts who ensure their IT issues are being resolved 24/7/365.
  • Increased Up-time – Our proactive desktop/laptop monitoring and maintenance significantly improves up-time of your workstations and ensures minimal interruption to your employees.
  • Increased Productivity – Employees can focus on their core job functions instead of dealing with annoying IT problems.
  • Predictable Costs – Our Desktop & User Care is included in our flat-rate IT plan. No hourly charges.
  • Scalability – Our team is an extension of yours – our support can grow as you grow. We track and recommend hardware and software additions based on your needs.
  • Improved Security – Our proactive IT security services help keep cyber-criminals out – protecting your business, your customers and your bottom line.