Network Operations Center (NOC) Technician

As a Network Operations Center (NOC) Technician your primary duties are providing technical support, network monitoring, and troubleshooting problems with an optical based network and related systems/software components in a fast paced 24x7x365 environment.

 

DUTIES AND RESPONSIBILITIES

  • Perform network support for all varieties of problems. This will require troubleshooting and in-depth support to analyze and resolve reported network problems.
  • Evaluate network alarms and problem situations, resolving as required and escalating to other levels for resolution.
  • Work with other team members to resolve incidents and ensure timely resolution.
  • Process all service requests for new or modified services as they are required.
  • Monitor open trouble incidents and ensure timely resolution.
  • Monitor network components (routers, switches and other items).
  • Monitor weather and current events for the purpose of alerting management to potential risks.
  • Identifies problem and risk areas and be able to advise management of actions required to mitigate their impact.
  • Notify management of major network outages and resolutions.
  • Other duties as assigned.

 

EDUCATION & EXPERIENCE PROFILE

  • 2 to 4 years of experience working in a NOC/help desk/system support position.
  • Thorough understanding of TCP/IP addressing, ISP concepts and services such as DNS, DHCP, DSL, WISP, SIP, SDWAN, VOIP and other telecommunication services offered.
  • Working knowledge of network fiber systems including DWDM, GPON, Ethernet Voice Protocols and standard routing concepts.
  • Ability to perform basic system administration functions and manage day to day maintenance procedures.

 

Preferred:

  • A+ certification
  • MEF certification
  • Experience with Cyan, Cienna, Calix, Genband, Juniper, Accedian, Transitions, Cordell, Innovative, and Service Now systems.
  • Flexible schedule with willingness to work coverage shifts, holidays, and on call rotations if or when necessary.

 

 

REQUIRED SKILLS

  • Excellent leadership, networking and communication skills.
  • Proven to meet or exceed set goals.
  • Proven analytical skills.
  • Computer proficiency.
  • Experience working with customers in high-stress situations.
  • A results-orientation individual with a strong bias for action and the ability to prioritize and multi-task.
  • Represent the Company is a respectful manner always.

Job Description: Network Operations Center (NOC) Technician

Job Description Number: NOCT2020

FLSA Classification: Non-Exempt        Location: Oklahoma City, OK

EEOC/Drug-Free Workplace/MFDV

Dobson Technologies is an Equal Opportunity Employer and a Drug-free Workplace

Click here to download Application Form

Please email completed form to HR@Dobson.net.