Network Operations Center (NOC) Tier III Engineer

The NOC Tier III Engineer will be responsible for training the Network Operations Center and providing support as the escalation point internally for Tier 1 and Tier 2 NOC employees to solve difficult, in dept troubleshooting issues. He/She will act as the technical subject matter expert in projects involving the Operations Center. He/She will also maintain and update technical documents to ensure the Operations Center knowledgebase is current.

DUTIES AND RESPONSIBILITIES

  • Perform network support, hardware configuration and validation of network related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, voice, VoIP, SIP, PRI, Hosted Voice, and analog voice services will be required on a daily basis.
  • Evaluate network alarms and problem situations, resolving as required and escalating to other levels for resolution.
  • Work with other team members to resolve incidents and ensure timely resolution.
  • Process all service requests for new or modified services as they are required.
  • Monitor open trouble incidents and ensure timely resolution.
  • Monitor network components (routers, switches and other items).
  • Monitor weather and current events for the purpose of alerting management to potential risks.
  • Identifies problem and risk areas and be able to advise management of actions required to mitigate their impact.
  • Notify management of major network outages and resolutions.
  • Other duties as assigned.

EDUCATION & EXPERIENCE PROFILE

  • Two to four years of experience working in a NOC/help desk/system support position.
  • Thorough understanding of TCP/IP addressing, ISP concepts, advanced routing protocols and services such as DNS, DHCP, XDSL, SDWAN, SIP, VOIP, PRI, DWDM, GPON, Ethernet protocols and other telecommunication services offered.
  • Ability to perform basic system administration functions and manage day to day maintenance procedures.

    Preferred:

  • A+ certification
  • CCNA strongly preferred
  • MEF certification
  • Experience with Cyan, Cienna, Calix, Genband, Juniper, Accedian, Transitions, Cordell, Innovative, and Service Now systems.
  • Flexible schedule with willingness to work coverage shifts, holidays, and on call rotations if or when necessary.

REQUIRED SKILLS

  • Excellent leadership, networking and communication skills.
  • Proven to meet or exceed set goals.
  • Proven analytical skills.
  • Computer proficiency.
  • Experience working with customers in high-stress situations.
  • A results-orientation individual with a strong bias for action and the ability to prioritize and multi-task.
  • Represent the Company is a respectful manner always.

Job Description: NOC Tier III Engineer

Job Description Number: NOCT2018

FLSA Classification: Non-Exempt       

Location: Oklahoma City, OK

EEOC/Drug-Free Workplace/MFDV

Dobson Technologies is an Equal Opportunity Employer and a Drug-free Workplace

Click here to download Application Form

Please email completed form to HR@Dobson.net.