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Client Reviews

“The relationship started when Dobson became a customer of ours at our newest data center on Hertz Quail Springs Parkway in Oklahoma City. And at the same time, we partnered with Dobson to provide fiber connectivity directly to our data center for several local companies. Probably our most successful early partnership was for a company in Southeast Oklahoma. We provided recovery solutions while Dobson provided the connectivity. This collaboration presented the perfect package and template for future opportunities.”

– Kurt Kraft, President of MIDCON Recovery Solutions

“It is with a well-earned respect that I confidently recommend Dobson Technologies as a reliable business partner. Dobson Technologies has a strong, proven business model that is complimented by the staff they employ. Their employees have an established record of being dependable, confidential, demonstrate dedication to detail, experts in the field of technology solutions they offer, and provide a significant contribution in the successful accomplishments of the company.

Many times in the banking industry there are multiple deadlines, regulation changes, last minute demands for technical advanced solutions and addressing unplanned critical outages. It is through the talents of their qualified and experienced staff they these requests are
completed with maximum results.”

– Iva Sadler, Sr. Executive Vice President, Chief Operations Officer, Chief Technology Officer

“The install was extremely easy. There were no fiber optics in this area before. Dobson came out and laid the line. They fired it up and haven’t had any issues since. The service has been extremely reliable.”

– Darren Schlegel, Owner

“Our office made the switch to Dobson around two years ago, and we couldn’t be happier! In our line of work, we are solely dependent on our internet service so we can do our jobs. Our clients depend on us to protect their assets, so we trust Dobson for our internet and our phones, and we aren’t disappointed!”

Jessica Downing, Risk Manager at Lyle Whitworth: Allstate Insurance

“After fighting slower internet speeds for years, we made the switch to Dobson as soon as the fiber internet became available. The improvement was incredible compared to our prior service and the reliability cannot be beat.”

– Liz Johnson, CEO, CTC

Dobson Technologies Fiber Optic Internet and Voice Service has truly been a great enhancement to our business here in Poteau for 3+ years. The reliability, speed and support has been phenomenal! We couldn’t wait for Dobson’s fiber at our new location in Stigler.”

– Trina Ward, Broker Associate/Owner, REMAX Champion Land Brokers

“Dobson has provided SWOSU that personable customer service that is so hard to find these days. Their network is dependable and fast – we couldn’t be more pleased.”

– Karen Klein, Director of Information Technology, Southwestern Oklahoma State University, Weatherford, OK

“We have telephone equipment, telephone service and Internet service all from Dobson. The voice quality on their service is excellent, and we have a lot more options on the phone menus. Call answering is a lot easier for us than before. The people that we have dealt with at Dobson have been very good to us, and very reliable. They’ve really been good about answering our calls, and we’ve been really happy about how we’ve been treated.”

– Dr. Howard Zent, Red Earth Animal Hospital, Elk City, OK

Customer Stories

MIDCON Recovery Solutions

With more than 4,000 route miles of fiber in service, Dobson Technologies provides a wide range of connectivity services. From broadband internet connections to SD-WAN.  From independent phone companies to wireless carriers, ISPs, and cable companies, we support all customer types. This infrastructure made the platform to partner with MIDCON Recovery Solutions.

MIDCON Inc. is an Oklahoma-based private corporation with uniquely positioned divisions allowing each business’s strength and experience to support the growth of the others. One of several operating companies within the brand, MIDCON Recovery Solutions, specializes in data colocation which allows business owners to lease space for equipment/hardware within data centers designed to survive natural disasters. MIDCON operates three data centers equipped with 12-inch double steel-reinforced concrete bunker walls that meet FEMA Zone 4 rated and Seismic 2 rated earthquake standards.

Joining Forces to Create Solutions

Kurt Kraft, President of MIDCON Recovery Solutions LLC, joined MIDCON in 2006 and is a native Oklahoman who understands this region’s unique business needs. He received his bachelor’s and master’s degrees from Oklahoma State University’s School of Industrial Engineering. Kraft and his team have partnered with Dobson numerous times, joining forces to create the right solution for some of Oklahoma’s most innovative companies.

“The relationship started when Dobson became a customer of ours at our newest data center on Hertz Quail Springs Parkway in Oklahoma City,” Kraft explained. “And at the same time, we partnered with Dobson to provide fiber connectivity directly to our data center for several local companies. Probably our most successful early partnership was for a company in Southeast Oklahoma. We provided recovery solutions while Dobson provided the connectivity. This collaboration presented the perfect package and template for future opportunities.”

More Data; More Security

A vital feature Dobson enables for MIDCON is a secure, point-to-point circuit for data center customers. “Dobson establishes a point of connection at MIDCON’s data center, and then a private point of connection at the customer location,” Kraft described. “So company data never travels through the internet. It never leaves Dobson’s fiber network, keeping data more secure.”

The stellar working relationship that’s been cultivated between MIDCON and Dobson gives Kraft increased confidence when connecting his own customers through our fiber network. “I have trust in the Dobson network to be able to deliver. If I didn’t believe in the network, I wouldn’t sell it to my own customer.”

A Culture Built on Relationships

The professional relationship between the two companies doesn’t stop there. “Culturally, Dobson’s an Oklahoma-based company, and MIDCON is a firm believer in Oklahomans doing business with Oklahomans,” Kraft emphasized. “You’re not going to get that kind of culture, that kind of relationship with global carriers that don’t even have a real presence in the state anymore. With Dobson, you’re going to be dealing with the same person time after time. So there’s real stability in the relationship.”

Schlegel’s Quick Lube

Schlegel’s Quick Lube in Weatherford, OK, opened its doors with a mission to provide convenient automobile services and high-quality products. They’ve been a successful business in western Oklahoma for the last five and a half years, but to keep service levels high, they needed a particular system upgrade: their internet.

Before getting connected to the Dobson Technologies fiber network, keeping operations efficient had become a challenge. “Before Dobson, we always had to go with a wireless internet provider because no one had hard lines running out here,” explained owner Darren Schlegel. With wireless internet, it was up and down every single day. At one point, we had five technicians out in a single month.”

Connectivity for Every Type of Business

You might be surprised at how integral high-speed internet is to operate an auto repair shop. But in today’s world, almost every type of business needs reliable network connections.

“Our entire business runs on the internet. We have a computer system that we use to pull up vehicles and diagnostics. Everything we have here needs good WiFi,” Schlegel said.

In addition to quick, convenient oil changes and automotive maintenance, Schlegel’s offers full mechanic work, so keeping the system up and running is vital to their business and the lives of their customers.

99.999% Reliability 

Fortunately, Dobson specializes in maximum reliability and business internet connectivity that keeps operations up and running.

“The install was extremely easy,” Schlegel stated. “There were no fiber optics in this area before. Dobson came out and laid the line. They fired it up and haven’t had any issues since. The service has been extremely reliable.”

The next time you are in Weatherford, stop by and visit the team at Schlegel’s Quick Lube. You’ll be fascinated by how cutting edge fiber-optic connectivity can even make an oil change faster.

Lyle Whitworth: Allstate Insurance

As a Personal Financial Representative in Poteau, Oklahoma, Lyle Whitworth knows many local families. He and his team understand the people in the Poteau area and strive to provide customers with an outstanding service level. This goal is one of the many reasons the staff at Lyle Whitworth: Allstate Insurance trust Dobson Technologies.

Helping families protect the important things, such as their home or car, carries with it great responsibility. Lyle and his team also help families achieve their retirement and financial goals, a business that relies heavily on superior voice and data network connections.

Making the Switch

Jessica Downing, Risk Manager at Lyle Whitworth: Allstate Insurance, explained how crucial connectivity has been for their business: “Our office made the switch to Dobson around two years ago, and we couldn’t be happier! In our line of work, we are solely dependent on our internet service so we can do our jobs. Our clients depend on us to protect their assets, so we trust Dobson for our internet and our phones, and we aren’t disappointed!”

While some businesses suffer frequent internet trouble, that has not been the case since they switched to fiber. “There has been little to no issues with Dobson! When we opened another office in McAlester, Dobson is who we called.” Jessica said. “They were there in no time getting everything hooked up and making sure we were connected.”

Oklahomans Supporting Oklahomans

On those rare occasions where technical support is needed, the staff at Lyle Whitworth: Allstate Insurance has learned the value of having access to Oklahoma-based representatives. “They have excellent customer service and tech team that is always more than willing to help get your questions or issues resolved quickly. I called the tech department just this morning,” Jessica remembered. “I told them that I needed a name changed on a phone line in one of our offices, and within an hour of the ticket being submitted, I received a call confirming the changes and verifying that it was visibly successful on my end. We 100% recommend Dobson if you want fast, reliable internet and amazing customer service.”

CHOCTAW CASINO

Fiber to Business Implemented for Choctaw Casino by Dobson Technologies

Choctaw Casinos’ mission is to create an extraordinary experience for each guest, provide a fun and fulfilling environment for their associates, and add value to the Choctaw Nation and communities. Choctaw Casinos’ is located in Southeastern Oklahoma, operating 8 casinos and 11 Travel Plaza casino too’s. Locations include Durant, Grant, Pocola, McAlester, Stringtown, Stigler, Broken Bow, Idabel, Atoka, Wilburton, Poteau, and coming soon Antlers and Heavener.

The Challenge

The Choctaw Casinos IT Team was tasked with building a data network that connected all of their casinos to their headquarters in Durant, Oklahoma.  At the time, they were committed to a reasonably priced, high-bandwidth solution provider.  While building the network they found that their current provider could not provide connectivity or was unreasonably expensive.  When Choctaw Casinos of Oklahoma built a casino in Wilburton, a small town in eastern Oklahoma, they discovered that no connection was available. They were determined to find an alternative.

“All of our properties are together on one happy network. But in order to do that you have to have connectivity and communications.”  — Mike Essig, Ph.D., Senior Director of IT for Choctaw Casinos. “

The Dobson Solution

When Choctaw Casinos found Dobson Technologies, they said ‘we need you guys,’ and Dobson said ‘we’ve got your solution.’

“That’s exactly what they have done. There wasn’t anything around our Wilburton location, and by pure luck we found Dobson.  This was before I started working as our infrastructure manager, but my understanding is Dobson put the backbone in just to meet our needs, which I think is pretty impressive. Their bandwidth is extraordinary. Oklahoma is very spread out, so if you need a connection between Point A and Point B it is often very difficult to find a provider to do so. To say that Dobson has been really flexible in getting connectivity to our locations would be an understatement. Dobson has turned out to be an extraordinary partner.” – Jeremy Smith, IT Infrastructure Manager.

Outcomes for Choctaw Casinos

Choctaw Casinos has been using Dobson for almost two years.  Dobson provides fiber-to-the-business for six of the Choctaw Casinos’ locations including Durant, McAlester, Stringtown, Wilburton, Pocola and Atoka.

“We found that Dobson really does have us covered.  They’ve been very responsive.  We had a problem a couple of weeks back where something got disconnected. The wrong information was sent, and Dobson spent a good day trying to understand what happened, only to discover it wasn’t on their side anyway.  They really work to make sure that if there is a problem in the connectivity, it is quickly restored.”

Perspective from Mike Essig, Ph.D., Senior Director of Information Technology

“I would encourage other businesses needing connectivity to see what Dobson has to offer. They have provided good customer service and made it work for us in areas where we thought ‘there is no way Dobson can get a connection out there’. “

“Their pricing is very competitive. For example, we have a 100 MB pipe, and the price we are paying is less than I was paying in Las Vegas, which is surprising because pricing I’ve seen from other vendors for the same throughput is double or triple what Dobson has provided. The price is definitely what I would consider favorable.”

SUPERIOR FABRICATION

No More Dropped Calls! Superior Fabrication Switches to Dobson’s Fiber to the Business Solution

Superior Fabrication is an Elk City manufacturer of oil-field equipment with satellite locations in Canadian, Texas and Ada, Oklahoma. It also has two other manufacturing locations in Elk City in addition to its corporate headquarters. Superior employs more than 400 people system-wide and approximately 200 in Elk City.

The Challenge

Before switching to Dobson’s fiber-to-the-business during the summer of 2014, Superior was operating their business on a DSL connection that supported their Internet and phone service. Dropped calls were frequent, along with static that hindered voice communications, which made sales calls and connecting with satellite locations challenging.

“As a manufacturing business, we were experiencing so many dropped calls, which was unacceptable. I was getting calls all the time about ‘hey, I was on a sales call and it dropped.’ ” – Ken Bearden, IT manager.

The Dobson Solution

Dobson provided a direct fiber link to Superior’s three Elk City locations, and the company anticipates another fiber connection to its Ada plant in the not-too-distant future. The Canadian, Texas, plant is in an area outside of Dobson’s fiber reach.

Outcomes for Superior Fabrication

Since switching over to Dobson’s fiber-to-the business, Superior Fabrication has had no issues with static on the phone lines or with dropped calls. The company’s Internet connection has also improved dramatically.

Perspective from Superior Fabrications IT Manager, Ken Bearden

“Probably the biggest thing is that Dobson’s fiber has eliminated our phone issues. I haven’t had any issues. The Internet side of it?   Here in town it is night and day. It runs better than we could have ever imagined. It makes my job easier and I’m not just saying that.”

“I’ve worked with one of Dobson’s engineers since I was at my previous job as IT Director with a school here in Western Oklahoma. I’ve got his personal cell phone number, and he’s always told me that ‘if you have any problems, call me.’ I don’t think there are many companies that would say ‘here is my cell phone number, call me if you have issues.’ But as I said before, I don’t call. We don’t have any problems.

“A company came in here the other day, about a month after we switched to Dobson, and said ‘hey, I heard you guys switched. We’re with Verizon right now. What are you experiencing with Dobson?’ I had no hesitation saying ‘I don’t know how much you are paying now, but if I was going to switch this is who I would move with.”

“I probably sound like a commercial for these guys, but I would recommend Dobson to anyone, and I don’t hesitate on that at all. We agreed to a 2-year contract with them, and I can say with 100 percent confidence that we would renew again.”