VoIP and Network Specialist


The VoIP and Network Specialist is an advanced level IT Generalist. The VoIP and Network Specialist is a broad and deep resource responsible for Professional Delivery and Support of all Dobson Connect Services as well as providing technical support for customer environments, including networking infrastructure and VoIP systems, security access controls, data networking, backup/DR, etc. This critical role is accountable along with the other team members for delivery of services that meet clients’ technical requirements in a timely fashion. The VoIP and Network Specialist also requires personal and administrative skills such as self-motivation, initiative, time management, prioritization, multi-tasking, project assessment, scoping, estimation, time allocation/tracking, documentation, communication, and testing and solution deployment.

Essential Functions & Responsibilities:

  • Provides support for Dobson Connect deployments
  • Responsible for provisioning Dobson Connect unified communications solutions
  • Responsible for site surveys to validate customers network readiness for Dobson Connect solutions
  • Provides advanced technical support for various data networks including configuration, performance and security
  • Provides technical support for Dobson Connect customers
  • Ensures change control and other processes & procedures are followed
  • Ensures that configuration documentation is completed when systems are deployed or modified
  • Perform project assessments, scoping and cost estimates
  • Work in a technical resource capacity with sales teams for potential clients as required


Advanced level knowledge of the following:

  • Operating systems such as Windows, Linux, iOS and Android
  • TCP/IP networking (DNS, DHCP, RAS, VPN, routing protocols, etc.)
  • Network concepts and functional working skills with various network technologies (create vLAN, create static route, diagnose routing problems, configure ports, create VPN, etc.)
  • Advanced understanding of OS and Network security best practices and strategies
  • Analytical and process-oriented approach to issues and assigned tasks
  • Advanced level diagnostic method and skills in a variety of environments
  • Perform other duties as requested by supervisor

Special Requirements:

  • Up to 50% overnight travel
  • Highly effective interpersonal and organizational skills
  • Effective verbal and written communication
  • Advanced analytical, problem solving skills

Qualifications Include:

  • Minimum of 5 years of experience in Information Technology infrastructure support
  • Bachelor’s degree in Computer Science or related discipline or equivalent training and experience preferred
  • The following certifications are relevant, but not necessarily required for this position: MCA/MCM, MCSE, CCNA/CCIE/CISSP, EMCDA/EMCCA/EMCTA
  • Must be able to provide valid driver’s license, auto insurance and maintain satisfactory driving record

Job Description: VoIP and Network Specialist

Job Description Number: VOIP_073118

FLSA Classification: Exempt        Location: Corporate

EEOC/Drug-Free Workplace/MFDV


Dobson Technologies is an Equal Opportunity Employer and a Drug-free Workplace