Technical Support Analyst


Essential Functions:

  • Responsible for providing technical support including advanced desktop support, tier 1 support for: servers, networking equipment, VoIP and data transport networks
  • Monitoring, tuning & troubleshooting problems with small to medium business networks, related systems and software components.
  • Must be able to work independently
  • Possess good project management skills & ability to work on multiple tasks.
  • Strong communication skills, including ability to perform detailed technical troubleshooting over the telephone in a simplistic manner to assist non-technical users.

Duties:

  • Perform desktop support for all varieties of problems. This will require troubleshooting and in depth telephone support to analyze and resolve reported problems.
  • Evaluate network outages and problem situations, resolving as required and escalating to other levels for resolution.
  • Work with the technical support team members to resolve reported trouble incidents and ensure timely resolution.
  • Process all service requests for new or modified services as they are required.
  • Monitor open trouble incidents and ensure timely resolution.
  • Monitor network components (routers, switches and other items).
  • Identify problems and risk areas and be able to advise management of actions required to mitigate their impact.
  • Notify management of major network outages and resolutions.
  • Other duties as assigned.

Qualifications/Requirements:

  • 2 to 4 years of experience working in a help desk/system support position.
  • Extensive, in-depth knowledge of computer hardware, Windows 7 and 8.
  • Ability to perform basic system administration functions to assist system administrators with day to day maintenance.

Desired:

  • A+ certification
  • Network+ certification
  • Microsoft MCP certification
  • Telecom knowledge (DSL, DSL routers, T1, CSU/DSU)

Special Requirements:

  • On-call rotation
  • Highly effective interpersonal and organizational skills
  • Effective verbal and written communication

Job Description: Technical Support Analyst

Job Description Number: TSA 2015

FLSA Classification: Hourly       Location: Oklahoma City, OK

EEOC/Drug-Free Workplace/MFDV

APPLICATION

Dobson Technologies is an Equal Opportunity Employer and a Drug-free Workplace