Install & Repair Technician


The Install and Repair Technician is responsible for Installation, maintenance, and repair of all Outside Plant Facilities. Installation, maintenance, and repair of all systems/products at customer primes. Serves customers by installing and servicing systems and products. DSL troubleshooting as needed.

Essential Functions:

  • Serves existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems.
    Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, copper facilities and/or other DTC products & services for new and existing customers.
  • Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
  • Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
  • Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Documents service and installation actions by completing forms, reports, logs, and records.
  • Maintains customer confidence by keeping service information confidential.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Accomplishes operations and organization mission by completing related results as needed.


  • Electronics Troubleshooting
  • Analyzing Information
  • Good Judgment
  • Client Relationships
  • Equipment Maintenance
  • Reporting Skills
  • Confidentiality
  • Quality Focus
  • Results Driven
  • Supply Management
  • Informing Others

Educational Experience:

  • A high diploma or GED equivalent to do the job of Installation and Repair Technician.

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