Voice and Network Specialist


Job Description:

The Voice and Network Specialist is an advanced level IT Generalist. The Voice and Network Specialist is a broad and deep resource responsible for providing technical support for customer environments, including networking infrastructure and VoIP systems, security access controls, data networking, backup/DR, etc. This critical role is accountable along with the other team members for delivery of services that meet clients’ technical requirements in a timely fashion. The Voice and Network Specialist also requires personal and administrative skills such as self-motivation, initiative, time management, prioritization, multi-tasking, project assessment, scoping, estimation, time allocation/tracking, documentation, communication, and testing and solution deployment.

Tasks / Responsibilities:

• Provides support for VoIP deployments
• Responsible for provisioning VoIP solutions
• Involved in site survey of customers network readiness
• Provides advanced technical support for various data networks including configuration, performance and security
• Provides technical support for VoIP customers
• Ensures change control and other processes & procedures are followed and that configuration documentation is completed when systems are deployed or modified
• Perform project assessments, scoping and cost estimates
• Document customer environments
• Work in a technical pre-sales capacity for potential clients as required

Required Advanced Level Knowledge of the Following:

• Operating systems such as Windows and/or Linux
• OS directory services (Active Directory, LDAP, RADIUS, etc.)
• TCP/IP networking (DNS, DHCP, RAS, VPN, routing protocols, etc.)
• Network concepts and functional working skills with various network technologies (create vLAN, create static route, diagnose routing problems, configure ports, create VPN, etc.)
• Advanced understanding of OS and Network security best practices and strategies
• Analytical and process oriented approach to issues and assigned tasks
• Advanced level diagnostic method and skills in a variety of environments

EDUCATION AND EXPERIENCE

• Minimum of 5 years of experience in Information Technology infrastructure support
• Bachelor’s degree in Computer Science or related discipline or equivalent training and experience preferred
• The following certifications are relevant, but not necessarily required for this position:
MCA/MCM, MCSE, CCNA/CCIE/CISSP, EMCDA/EMCCA/EMCTA

SPECIAL REQUIREMENTS:

• Less than 5% overnight travel
• Highly effective interpersonal and organizational skills
• Effective verbal and written communication

Dobson Technologies is an Equal Opportunity Employer and a Drug-free Workplace