For Fiber service requests, please call Customer Care at (405) 242-0300 or (855) 563-7140, or email firstname.lastname@example.org.
Dobson Technologies performs internal service request escalations to ensure that adequate resources are mobilized quickly and the issue is resolved in the shortest possible time. The service levels are as follows:
First Level Escalation:
1 Hour (Supervisor-Level Escalation)
Second Level Escalation:
2 Hours (Director-Level Escalation)
Third Level Escalation:
4 Hours (VP-Level Escalation)