Systems Engineer – Network


Summary:

The Systems Engineer is an advanced level IT Generalist. The Systems Engineer is a broad and deep resource responsible for providing technical support of; network systems, server systems, virtualization technology, shared storage, firewalls, switching, Wi-Fi, e-mail and collaborative systems, security access controls, data networking, backup/DR, etc. This critical role is accountable along with the other team members for delivery of services that meet clients’ technical requirements in a timely fashion. The Systems Engineer also requires personal and administrative skills such as self-motivation, initiative, time management, prioritization, multi-tasking, project assessment, scoping, estimation, time allocation/tracking, documentation, communication, and testing and solution deployment.

Tasks / Responsibilities:

  • Provides advanced technical support for server based systems and technology environments as a whole
  • Provides advanced support for collaborative technologies including e-mail, Exchange & Office 365
  • Provides advanced technical support for various virtualization environments with emphasis on VMWare & Hyper-V
  • Provides advanced technical support for various shared storage environments typically sized for SMB’s
  • Provides advanced technical support for various data networks including configuration, performance and security
  • Responds to automated events to ensure system uptime and stability
  • Ensures change control and other processes & procedures are followed and that configuration documentation is completed when systems are deployed or modified
  • Participates in a rotating 24x7x365 support role
  • Responsible for engaging and managing vendor escalations as required
 Administrative Responsibilities
  • Perform project assessments, scoping and cost estimates
  • Work in a technical pre-sales capacity for potential clients as required

Required Advanced Level Knowledge of the Following:

  • VCP/VCAP
  • Operating systems such as Windows and/or Linux
  • OS directory services (Active Directory, LDAP, RADIUS, etc.)
  • Windows management tools, philosophies and methods
• Systems automation (scripting, imaging, installation, management)
  • Antivirus/malware and patch management technologies
  • TCP/IP networking (DNS, DHCP, RAS, VPN, routing protocols, etc.)
  • Collaborative technologies such as Exchange, Office 365, VoIP
  • Virtualization concepts and advanced skills with various virtualization technologies, primarily VMWare (create/modify VM’s and templates, create storage groups, snapshot, clone/export, HA, replication, dynamic provisioning, etc.)
  • Shared storage concepts and intermediate skills with various shared storage technologies (provisioning LUN’s, expanding volumes, configuring RAID, replication, snapshot, etc.)
  • Network concepts and functional working skills with various network technologies (create vLAN, create static route, diagnose routing problems, configure ports, create VPN, etc.)
  • Advanced understanding of OS and Network security best practices and strategies
  • Analytical and process oriented approach to issues and assigned tasks
  • Advanced level diagnostic method and skills in a variety of environments

EDUCATION AND EXPERIENCE

  • Minimum of 7 years of experience in Information Technology infrastructure support
  • Bachelor’s degree in Computer Science or related discipline or equivalent training and experience preferred
  • The following certifications are relevant, but not necessarily required for this position: 
 MCA/MCM, MCSE, CCNA/CCIE/CISSP, EMCDA/EMCCA/EMCTA

SPECIAL REQUIREMENTS:

  • Less than 5% overnight travel
  • On-call rotation
  • Highly effective interpersonal and organizational skills
  • Effective verbal and written communication

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