Provisioning Analyst


Summary:

The Provisioning Analyst provides a single point of contact for Dobson project managers and engineers, customers and vendors for the procurement and install of network services and/or equipment from designated vendors.  Ensures network services and/or equipment being procured meets Dobson customers and lines of business needs.

Essential Functions:

  • Understanding circuit hierarchy, Network Interface Codes (NCI) and Traffic Types.
    Responsible for effective and efficient work management; includes responding to work orders quickly and prioritizing activities to meet delivery dates by our customers.
  • Responsible for issuing ASOG compliant transport and trunk orders from Client to ILEC and CLEC partners via Neustar GUI portal Trunking experience is a must.
  • Responsible for ordering DS3 add DS1 facilities as well as PSTN, IXC, 800 and 911 trunks to support the regional cell site build plan and/or new existing switch expansions.
  • Responsible for maintaining accurate circuit records.
    Manage, track, and report on all circuit activation activity.
  • Maintain the E-911 internal database as well as the E-911 vendor.
  • Solve order issues and handle escalations.
  • Completed statistical reports relating to operational data as required by State PUC, NANPA, FCC, and NECA

Qualifications:

  • Knowledge of DS0, DS1, DS3 and OC-N and Ethernet services.
  • 3 yrs. experience in Network Provisioning required.
  • Comprehensive understanding of circuit bandwidth relationships and telecommunications transmission protocols.
  • Must have knowledge of circuit ordering processes, including: ASR (Access Service Request), ASRW (Access Service Request Worksheet) and WSR (Wireless Service Request). Must have a working knowledge of how to translate DLR’s.
  • Must have OC-N and all Gig services ordering experience.
  • Excellent interpersonal, relationship, and communication skills (written and oral).
  • Ability to pay very close attention to detail.

Educational Experience:

  • High School Diploma/equivalent required.
  • College degree preferred.

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